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Improve Project Outcomes

Improve Project Outcomes

A high visibility technology implementation at a Fortune 50 company had fallen behind, causing costs to escalate and placing millions of dollars of benefits at risk. CTS deployed a delivery executive that successfully diagnosed and resolved the root cause issues and brought the project back on track. The consultant continued in an oversight and coaching role until successful project completion.

Enable Growth

Enable Growth

Following a successful pilot of a new product, a media company was constrained from expansion by processes that would not scale. A CTS consultant assessed the current environment and developed prioritized recommendations to support scaled growth. As a result, more customers gained access to the product and the client achieved its growth goals.
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Adapt to Change

Adapt to Change

A global e-commerce company was in the early stages of a large scale transformation where initial success was critical to later phases. A CTS consultant defined and implemented a change strategy that included a vision of the future, importance of the change, alignment of leadership, impact of change, and individual roles in the process. The strategy resulted in speeding adoption and reduced productivity loss during the transition.

Enable Executive Team

Enable Executive Team

A senior executive sought greater focus on strategic initiatives. A CTS consultant provided a range of support including: establishing quarterly success measures and a status cadence to focus the team, facilitating sessions to resolve issues, and crafting board level communications. This support enabled the executives to accelerate strategic objectives while continuing to managing day to day operations.

Expand Digital Capability

Expand Digital Capability

A Fortune 500 consumer products company needed support improving their digital strategy. A CTS consultant worked with the team to identify business model, process, and technology changes. The enhancements accelerated growth rate while creating a more agile digital organization.
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Drive Innovation

Drive Innovation

A global services firm had bold growth goals and a vision for how innovation could accelerate success. A CTS consultant worked with the leadership team to operationalize the vision by designing and launching an organization and supporting processes to drive innovation execution across the organization.
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Improve Effectiveness

Improve Effectiveness

Following a period of rapid growth, a technology company was constrained by their current organizational structure. The CTS consultant worked with senior leadership to assess the operating model and identify recommendations to improve the organizational design. The future state organization better aligned the organization to strategy, improved efficiency, and enabled people.

Transform Finance

Transform Finance

A consumer products company that had grown rapidly through acquisition faced changing market conditions and increased competition. The CFO engaged a CTS consultant to assess and improve the finance function across financial planning and analysis, accounting, and shared services. Enhancements to the operating model, processes, and technology improved finance effectiveness while reducing cost by 30%.

Improve Customer Experience

Improve Customer Experience

A retail company was experiencing declining customer engagement and slow growth. The CTS consultant performed internal and market analysis to define improvements. Customer experience was improved through enhanced digital channels, self service, and access to information.
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“I’m still a fan of traditional consulting firms, but I don’t always need a large team and the overhead; when my needs require a few high caliber senior level professionals, I call CTS” - COO, Fortune 500 Company